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About the Program

Transportation to CARING's Transitional Adult Program is provided to and from a participant's home in fully accessible vehicles. Routes are designed with established pick up and drop off times.

Some vehicles used by CARING Inc. transportation department have been funded by the FTA.
​Dan Lugo, Director of Transportation ( or 609-646-1990) with any questions.

Title VI Non-Discrimination Policy

Caring, Inc. is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.


Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, religion, sex, disability, and age may file a complaint in writing to CARING, Inc.


Transportation services provided by this agency are in whole or part funded through federal funds received through NJ TRANSIT and as an individual you also have the right to file your complaint under Title VI to the Federal Transit Administration in writing and may be addressed to: Title VI Program Coordinator East Building, 5th Floor – TCR, U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, Washington, DC 20590
If information is needed in another language, call (609) 646-1990.
Si esta informacion se necesita en español, llame (609) 646-1990.

Title VI Discrimination Complaint Procedure


Any person who believes she or he has been discriminated against on the basis of race, color, national origin, religion, sex, disability, and age in the provision of services to the public by CARING, Inc may file a Title VI complaint by completing and submitting CARING’s Title VI Complaint Form. CARING investigates complaints received no more than 180 days after the alleged incident. CARING will process all complaints that are complete.

Once the complaint is received, CARING will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

CARING has 30 days to investigate the complaint. If more information is needed to resolve the case, CARING may contact the complainant. The complainant has 10 business days from the date of the letter from CARING to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days CARING can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so. 

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If this information is needed in another language, call (609) 646-1990
Si esta informacion se necesita en español, llame (609) 646-1990

Title VI Complaint Procedure- Spanish translation


Cualquier persona que crea que se le ha discriminado a el Por motivos de raza, color, origen nacional, religión, sexo, discapacidad y edad en la prestación de servicios al público por CARING, Inc puede presentar una Queja Titulo 6 completando y presentando una Forma de CARING de Queja de Titulo 6. CARING investigara quejas que son recibidas no mas de 180 dias después del incidente. CARING procesará las quejas que son presentadas completas. 

Cuando la queja ha sido recibida, CARING la examinará para determinar si CARING tiene jurisdicción. El reclamante recibirá una carta de reconocimiento informándole a ella/el si la queja será investigada por nuestra oficina. 

CARING tiene 30 días para investigar la queja. Si se necesita  más información para resolver el caso, CARING se comunicara  con el reclamante. El reclamante tiene 10 días laborables desde la fecha de la carta para enviar la información solicitada al investigador asignado al caso. Si el investigador no es contactado por el reclamante o no recibe la información adicional en 10 días laborables CARING puede administrativamente cerrar el caso. Un caso puede ser administrativamente cerrado también si el reclamante ya no desea perseguir el caso. 

Despues que el investigador ha revisado la queja, ella/el le enviará una de dos cartas al reclamante; una carta cerrando el caso o una carta de descubrimiento. La carta cerrando el casa tendrá un  resumen de  la acusación y declara que no hubo una violación de las leyes Titulo 6 y que el caso será cerrado. En la  carta de descubrimiento tendrá un resumen  de la acusación y las entrevistas sobre el supuesto incidente ocurrido, y explicara si alguna acción disciplinaria, formación adicional del empleado, o si alguna otra acción ocurrirá. Si el reclamante desea apelar la decisión, ella/el tiene 10 días desde el día de la carta para hacerlo. 

Una persona puede también presentar una queja directamente con el Federal Transit Administration, en el FTA office of Civil Rights, 1200 New Jersey Avenue SE, Washington DC 20590


ADA Reasonable Modification

CARING, INC recognizes that disabilities are as diverse as the individuals they serve and recognizes the need to make reasonable modifications to its policies, regarding assistance offered to passengers who may require additional assistance to use its services.

Under Title II of the ADA, state and local governments are required to make reasonable modifications to policies, practices and procedures where necessary to avoid discrimination.       

For those riders who require additional assistance, CARING, INC will endeavor to accommodate all reasonable modification requests for such assistance by following procedures outlined below:

1.    Riders must inform the Director of Transportation of the need and specific type of additional assistance requested at the time ride reservation is made. 

2.    The Director of Transportation will advise the Driver Supervisor of the specific rider need/request and determine the resources required to accommodate rider.

3.    The Driver Supervisor and Driver will evaluate the request and report to the Director of Transportation whether the request is reasonable to perform. 

4.    If the Director of Transportation deems the service requested to be unreasonable to perform or to repeat on a regular basis, he/she must cite specific reasoning to support the finding and inform the Executive Director of Operations. 

5.    If the Executive Director of Operations concurs with the finding of the Director of Transportation, the rider must be so informed via phone call at least 48 hours before the requested/scheduled trip. The finding must also be communicated to the rider expeditiously by written correspondence.  

6.    Riders may appeal any such decisions by following established ADA grievance procedures. Complaints that a CARING, INC. program, service or activity is not accessible to persons with disabilities should be directed to CARING, INC. 407 W Delilah Rd Pleasantville NJ 08232 Attn: Dan Lugo

A Complainant may also file a complaint with the US Department of Transportation by contacting the Department at: US Department of Transportation, Office of Civil Rights,


Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590 



If this information is needed in another language, call (609) 646-1990


Si esta informacion se necesita en español, llame (609) 646-1990

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